Warranty Terms

Warranty and 7-Day Exchange Policy of Mobile Phones and Tablets:

Mobile phones and tablets are warranted respectively by the Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods). All warranty claims must comply with the Warranty Terms and Conditions of the Official Repair and Service Centers or that of Cityone Care. They are at their discretion judgments and determinations to the products.

7-Day Exchange Policy, from the date of purchasing, is applicable to Mobile Phones and Tablets. Such claims must comply with the Terms and Conditions of the 7-Day Exchange Policy:


The 7-Day Exchange Policy should not apply to:

    • Defects or damage resulting from misuse, accident, Acts of God, neglect, improper testing, installation, alteration or modification of any kind, or spillage of liquid or food;
    • Defects or damage resulting from the use of product in other than their normal and customary manner, e.g., in excess of their maximum specifications or operating instructions;
    • Products which have had warranty seals, IMEI/Serial/Identification numbers made illegible, removed or damaged;
    • Operation or damage caused by ancillary or peripheral equipment not manufactured by the factory of the product but used in conjunction with or accompanying with the product;
    • Display screen, any surfaces or all externally exposed parts that are scratched or damaged due to customer normal use;
    • Stuck pixel line(s) on display;
    • Maintenance or repair performed by service personnel not authorized by Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods).
    • Unable to read or eject SIM card or memory card;
    • Unable to be powered on;
    • Unable to on-screen display the identical IMEI number to that on the invoice;
    • Unable to return full original packaging in like new condition;
  1. Exchanges must be claimed at the shop of where products were originally bought.
  2. Only products in identical model and color will be exchanged.
  3. No refund on any commodities.
  4. Must present valid invoice. A surcharge of $100.00 arises for issuing replacement invoice.
  5. Products will be sent to Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods) for examination before exchange. Time of the examination is beyond control of Citylink.
  6. The tolerance of dead pixels on display is 3 spots. When there are 3 spots or below appeared on the display, the product is considered to be normal and will neither be repaired nor replaced.
  7. Warranty and 7-Day Exchange Policy are inapplicable to Apple iPhones and Apple iPads.
  8. SIM card adaptors are not allowed.

Warranty and 7-Day Exchange Policy of Digital Cameras, Bluetooth Headsets and Wearable Technologies:

Digital Cameras, Bluetooth Headsets, and Wearable Technologies are warranted respectively by the Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods). All warranty claims must comply with the Warranty Terms and Condition of the Official Repair and Service Centers or that of Cityone Care. They are at their discretion judging and determination to the defective products.

7-Day Exchange Policy, from the date of purchasing, is applicable to Digital Cameras, Bluetooth Headsets and Wearable Technologies. Such claims must comply with the Terms and Conditions of the 7-Day Exchange Policy:


The 7-Day Exchange Policy should not apply to:

    • Defects or damage resulting from misuse, accident, Acts of God, neglect, improper testing, installation, alteration or modification of any kind, or spillage of liquid or food;
    • Defects or damage resulting from the use of product in other than their normal and customary manner, e.g.,in excess of their maximum specifications or operating nstructions;
    • Products which have had warranty seals, IMEI/Serial/Identification numbers made illegible, removed or damaged;
    • Operation or damage caused by ancillary or peripheral equipment not manufactured by the factory of the product but used in conjunction with or accompanying with the product.
    • Display screen, any surfaces or all externally exposed parts that are scratched or damaged due to customer normal use;
    • Stuck pixel line(s) on display;
    • Maintenance or repair performed by service personnel not authorized by Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods).
    • Unable to read or eject SIM card or memory card;
    • Unable to be powered on;
    • Unable to display identical IMEI number to that on the invoice;
    • Unable to return full original packaging in like new condition.
  1. The carrying out of exchange claims are as follows:
    • Official Products of Bluetooth headsets, wearable technologies claimed at Official Repair and Service Centers.
    • Official Products of digital cameras claimed at shops where products were first bought.
    • Imported digital cameras, Bluetooth headsets and wearable technologies claimed Cityone Care. No refund on any commodities. No refund on any commodities.
  2. Only identical model number and color will be exchanged.
  3. No refund on any commodities.
  4. Must present valid invoice. A surcharge of $100.00 arises for issuing replacement invoice.
  5. Product will be sent to Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods) for examination before exchange. Time of the examination is beyond control of Citylink.
  6. The tolerance of dead pixels on display is 3 spots. When there are 3 spots or below appeared on the display, the product is considered to be normal and will neither be repaired nor replaced
  7. Registered cameras or/and software sets will not be exchanged.

Warranty of Accessories:

Customers should approach Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods) for service claims.


Transport of Defective Products:

  1. Citylink outlets provide free delivery service on products to/from Service Centers: Products in breach of Terms and Conditions of Warranty should be taken to Service Centers by customers.
  2. Citylink's responsibility on products being delivered is limited to reimbursing the resell market value of products in case products are lost, but not responsible for data missing or misappropriating.
  3. Official Repair and Service Centers (licensed goods) or Cityone Care (imported goods) are at their discretion judgments and determinations to the products. Citylink is not to infringe their judgments and determinations.

* Terms and Conditions will be updated without further notice.

* Citylink has the rights to finalize any judgments.

* In the event of any inconsistency of this Terms and Conditions, Chinese version shall prevail over its English version.