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Citylink Membership Points Award Scheme

A contract entered into by the applicant (hereinafter referred to as the Ordinary members) and the member scheme of Citylink Electronics Limited (hereinafter referred to Citylink).

Applicants are required to read the following membership terms and conditions before registration:

 

1. Effective date:

This Points Reward Program was launched on June 1, 2010. The following terms and conditions will take effect on September 5, 2019.

 

2. Register customer qualifications:

A. Registered as Ordinary members, even at Local shop, e-shop or Ctiylink apps.

B. Applicants are required to provide personal information. After registration, the confirmation email and the process will be completed in order to successfully register as an ordinary member.

C. Applicants must be at least 18 years of age.

D. Citylink reserves the right to refuse your application and terminate your membership.

E. The applicant can accumulate the actual consumption amount of HK$3000 within 6 months, can promoted to VIP member.

F. After being promoted to VIP member, if there is no consumption within one year, the membership will be automatically downgraded to an Ordinary member without further notice.

 

3. Bonus Points plan, special offer:

A. Ordinary members purchase designated products, will earn 1 point for every actual purchase of HK$1 (except for payment by Citylink e-vouchers).

B. Bonus Points are valid for one year.

C. The bonus points will show on the invoice when each time spending.

D. If the valid registration number is not available during the transaction, the consumption points will be void, we will not provide after-subscription service.

E. The member terminates the membership under any circumstances, and all points belonging to the membership are also invalid. Member points are not transferable and redeemable for cash.

F. If the transaction is cancelled or refunded, the points earned will be deducted as the transaction is cancelled.

G. You can login your members account at the Citylink apps and e-shop with your personal info.

H. In order to protect your personal Benefits, you must login to your account via your smartphone to enjoy the benefits (including points, discounts, gifts or e-vouchers).

I. For redemption, once accepted, it cannot be changed, cancelled or withdrawn. The redemption points will be deducted and not refunded immediately in the membership account.

J. Citylink reserves the right to cancel or suspend customer points and services.

K. Citylink will take reasonable steps to ensure the accuracy of the customer's information, unless the information is clearly wrong, it will be part of the voucher for the member to use the service.

L. The consumption of e-vouchers in Citylink will not be regarded as the actual consumption amount.

 

4. Membership scheme:

A. Ordinary member

Ordinary member can enjoy specials offer, Citylink Newsletter.

B. VIP member

If you accumulate a spending of $3000 or more within 6 months, you can be promoted to a VIP member. Vip Offers (including points, discounts, gifts or e-vouchers).

 

5. Lost member information:

A: If the member has forgotten the login ID or password, you can use Forgot Password Reset or contact Customer Service for enquiry.

B. To protect your personal information, keep your personal belongings in a safe place. If you suspect that your personal information has been stolen, please stop the account immediately through the Customer Service Hotline. During this time, you will suffer lose and Citylink is irresponsible. (including points, e-coupons and all personal account information)

 

6. Personal Information:

A. When you register as an ordinary member, we will ask you to provide the following personal information: name, mobile phone number and email address.

B. Your personal information will be treated confidentially.

C. For the access or modification of personal info, please login to your membership account or email us at [email protected]. All registration info are not accepted or cancelled will not be returned, and the information will be destroyed after 12 months.

     D. You agree that the personal Info provided to citylink will be used for the following purposes:

1. Process your registration;

2. Provide the services related to the Program;

3. Carry out management, operation and maintenance of the plan;

4. Investigate complaints, suspicious transactions and improvement measures for research services;

5. Disclosure in accordance with the laws of HKSAR.

 

7. Other:

A. Citylink reserves the right to amend any terms and conditions at any time. The revised version will be published in the member area of website without further notice.

 B. Any disputes over the relevant terms and conditions, Citylink will retain the final decision.